At Winter Wear Shop, we stand behind the quality and performance of our gear, just as we stand by our commitment to your satisfaction. We understand that even the most meticulously planned adventure might require a change in equipment. Our hassle-free returns and exchanges policy is designed to ensure you’re equipped with exactly what you need for the trails, slopes, and climbs ahead.

Our Policy

We gladly accept returns and exchanges for unworn, unwashed, and undamaged items with original tags attached within 15 days of the date you receive your order. Your satisfaction on every adventure is our priority.

Please Note: For the health and safety of all our customers, certain items cannot be returned or exchanged due to their nature. This includes:
  • Men’s Underwear & Sleepwear
  • Women’s Baselayers (worn next to skin)
All other items from our range of technical apparel and equipment are eligible for return or exchange.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Within 15 days of receiving your order, email us at [email protected] with your order number and details about the item you would like to return or exchange. You can use the template provided below.
  2. Wait for Instructions: Our customer service team will respond within 2 business days with a Returns Authorization Number and specific shipping instructions. Please do not send anything back without this number.
  3. Pack and Ship: Securely pack the unused item(s) with original tags in the original packaging if possible. Include a copy of your order confirmation or a note with your Returns Authorization Number. Ship the package to the address provided by our team.
  4. Processing: Once we receive and inspect your return, we will process your exchange or refund. You will receive an email confirmation.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., you received the wrong or a defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as Winter Wear Shop cannot be held responsible for items lost or damaged in transit back to us.

Refunds

Refunds will be issued to the original method of payment used for the purchase. Please allow:

  • 7-10 business days for the refund to be processed after we receive your return.
  • Additional time for the refund to appear on your credit card statement (depending on your bank or card issuer’s policies).

Please note that original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the new item to you.

Return/Exchange Request Email Template

To help you get started, here is a template you can use to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Winter Wear Shop Team, I would like to request a [return/exchange] for an item from my recent order, Order #[Your Order Number], placed on [Order Date]. Details of the item I wish to return/exchange: – Product Name: – Size: – Color: – Reason for return/exchange: For exchanges, I would like to exchange for: – Product Name: – Size: – Color: My original shipping address is: [Your Full Name] [Your Shipping Address] Please provide me with the Returns Authorization Number and instructions for shipping the item back to you. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Questions?

Our customer adventure support team is here to help you with any questions about returns, exchanges, or finding the perfect gear.

Email: [email protected]
Mail: 2124 White Oak Drive, Blue Springs, US 64015