Shipping Policy

Our Commitment to Your Adventure

At Winter Wear Shop, we equip adventurers for the trails, slopes, and climbs that define their passions. We understand that meticulous planning is key to every expedition, which is why we’ve designed a straightforward shipping and returns policy to ensure you have exactly the gear you need, when you need it. Our commitment extends beyond the sale—we stand behind the quality and performance of every product we carry.

Shipping Information

We are proud to ship our high-performance gear globally* to get you ready for your next adventure.

*Note: We are unable to ship to select Asian countries and a few remote regions. Please see our full FAQ for details.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information as soon as your order is on its way.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

• Standard Shipping: Shipped via DHL or FedEx.
  • Cost: $12.95
  • Estimated Delivery: 10-15 business days after shipment.
• Free Shipping: Shipped via EMS.
  • Available on all orders over $50.
  • Estimated Delivery: 15-25 business days after shipment.

Please note that these are estimated transit times and may be affected by factors outside of our control, such as customs processing.

Accepted Payment Methods

We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience.

Returns & Exchanges Policy

Your satisfaction on every adventure is our priority. If your gear isn’t perfect, we’ll make it right.

Our Policy

We gladly accept returns and exchanges for unworn, unwashed, and undamaged items with all original tags attached within 15 days of the date you receive your order.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact Us: Within 15 days of receiving your order, email us at [email protected] with your order number and details about the item. You can use the template provided at the bottom of this page.
2. Wait for Instructions: Our customer service team will respond within 2 business days with a Returns Authorization (RA) Number and specific shipping instructions. Please do not send anything back without this number.
3. Pack and Ship: Securely pack the unused item(s) with original tags in the original packaging if possible. Include a copy of your order confirmation or a note with your RA Number. Ship the package to the address provided by our team.
4. Processing: Once we receive and inspect your return, we will process your exchange or refund. You will receive an email confirmation.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., you received the wrong or a defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as Winter Wear Shop cannot be held responsible for items lost or damaged in transit back to us.

Refunds

Refunds will be issued to the original method of payment used for the purchase.

• Please allow 7-10 business days for the refund to be processed after we receive your return.
• Please allow additional time for the refund to appear on your credit card statement (depending on your bank or card issuer’s policies).

Please note that original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the new item to you.

Return/Exchange Request Email Template

To help you get started, here is a template you can use to request a return or exchange: